Frequently Asked Questions

Everything you need to know about your Keratin Complex journey.

Are Keratin Complex products safe for color-treated hair?

Yes, our products are specifically formulated to be color-safe. In fact, our keratin-enhanced treatments and shampoos help lock in color vibrancy and prevent fading.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your hair care essentials sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products sulfate-free and paraben-free?

Absolutely. To maintain the integrity of your keratin treatment and ensure hair health, our signature shampoos and conditioners are formulated without sulfates or parabens.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our reach to bring our professional hair care solutions to more countries soon.

Can I use Keratin Complex products if I haven't had a salon treatment?

Yes! While our products complement professional salon treatments, they are also designed to provide strength, shine, and frizz-control for all hair types as a daily regimen.